Your E-Commerce Command Center
From order received to doorstep delivered, we handle your entire fulfillment operation. Real-time tracking, multi-channel integration, and obsessive attention to accuracy—all from our Los Angeles facility.
Why Outsource Your Fulfillment?
Running fulfillment in-house sounds manageable—until your first viral moment. Suddenly you're drowning in orders, making errors, and spending all your time packing boxes instead of growing your brand. Here's what we hear from brands who finally made the switch to Westfield. The transformation isn't just operational—it's transformational for your entire business.
Time Drain
Hours spent packing instead of growing
We handle every order so you can focus on sales and marketing
Error Rates
Wrong items, missed orders, unhappy customers
Our 99.8% accuracy rate means fewer returns and refunds
Scaling Challenges
Holiday rush overwhelms your garage operation
We flex capacity up or down with your volume—no hiring needed
Staff Management
Training, payroll, and turnover headaches
Our trained team is your team, without the HR burden
The Westfield Fulfillment Process
Six precision steps from click to doorstep. Every order, every time. Our process has been refined over thousands of shipments to eliminate errors and maximize speed.
Each step includes built-in quality checkpoints. Barcodes are scanned at every handoff, photos are captured for high-value items, and exceptions are flagged instantly. The result? A 99.8% accuracy rate that protects your brand reputation and keeps customers coming back.
Order Received
Orders auto-sync from Shopify, Amazon, TikTok Shop, or your custom integration. Our WMS captures every detail instantly.
Real-timeValidation & Queue
We verify inventory availability, payment status, and shipping address. Problem orders are flagged immediately.
< 5 minutesPick
Our team uses barcode scanning to locate your products with pinpoint accuracy. Every scan is logged.
15-30 minutesPack & QC
Items are carefully packed with your branded materials if requested. Final quality check before sealing.
10-20 minutesShip
We select the optimal carrier based on your preferences and destination. Labels are generated and packages staged for pickup.
Same day by 2PMNotify
Tracking info syncs back to your platform and your customer receives a shipment notification automatically.
InstantMulti-Channel Support
One warehouse, every platform. We integrate where you sell so orders flow seamlessly from any channel.
Speed & Accuracy by the Numbers
We obsess over metrics so you can obsess over growth. Here's how we perform.
Order Accuracy
Verified through double-scan QC at every station
Avg Processing Time
From order received to carrier pickup
Monthly Capacity
Orders per month with room to scale
Same-Day Cutoff
PST, Monday through Saturday
Carrier Network
Access to every major carrier at rates you couldn't get on your own.
Why not just negotiate your own carrier rates? Because volume matters. We ship thousands of packages monthly, unlocking discounts you couldn't get shipping dozens. Those savings—often 30-50% below retail rates—go directly to your bottom line. Plus, our relationships mean priority support when issues arise. Your packages don't get lost in the system; they get personal attention from carrier reps who know us by name.
Discounted Rates
We pass our volume discounts directly to you—often 30-50% below retail rates.
Smart Selection
Our system auto-selects the best carrier based on destination, weight, and speed requirements.
Daily Pickups
All major carriers pick up from our facility daily, ensuring no delays in transit.
Returns Processing Included
Returns are inevitable in e-commerce. We handle them efficiently so they don't become a bottleneck. Fast processing, clear documentation, and inventory reconciliation—all part of the service.
RMA Generation
We create return labels and track inbound packages automatically.
Inspection & Photos
Every return is photographed and inspected within 24 hours of receipt.
Grade & Decide
Items are graded as resellable, damaged, or defective. You decide what happens next.
Restock or Dispose
Resellable items go back to inventory; others are disposed per your instructions.
Frequently Asked Questions
Common questions about our order fulfillment services
Ready to Scale Your Fulfillment?
Join 500+ brands that trust Westfield Prep Center for their e-commerce fulfillment. Get a custom quote in 24 hours.
"Switching to Westfield cut our shipping errors by 95% and freed up 20 hours per week. Our customers are happier, and we can finally focus on growing instead of packing boxes."