Returns Are Revenue
Waiting to Be Recovered
Stop treating returns as a write-off. Our 5-hour processing workflow turns 85% of returns back into sellable inventory. Photo documentation, smart sorting, and seamless marketplace integration.
Returns Processing Workflow
Every return follows our proven 5-step process for maximum value recovery
Return Received
Items logged upon arrival. Quantities verified against expected return manifest. Added to receiving location for processing.
QC Photo Documentation
Mandatory photos uploaded for transparency. High-resolution images capture item condition. Photos retained for 30 days.
Quality Inspection
Physical inspection of each item. Damage assessment, functionality testing, and packaging condition evaluation.
Condition Decision
Smart sorting based on inspection results. Resellable items go one direction, damaged items another.
Final Disposition
Resellable items restocked to available inventory. Damaged items flagged for your decision on disposal or rework.
Two Pathways: Resellable or Damaged
After inspection, every item is sorted into one of two pathways. This clear separation ensures accurate inventory and maximum value recovery.
Resellable Items
Items that pass QC inspection are immediately restocked to your available inventory. They're ready for resale the same day, minimizing time out of stock and maximizing your recovery rate.
92% of returns processed are resellable
Damaged Items
Items that fail QC inspection are moved to damaged inventory and flagged for your review. You decide the final disposition: dispose, return to sender, or attempt rework.
All damaged items documented with photos and notes
Value Recovery Metrics
Returns don't have to be a loss. Our optimized process recovers maximum value and gets resellable items back in stock fast.
0%
Recovery Rate
Value recovered from returns
$0K
Avg Monthly Recovery
Client value recovered
0%
Resellable Rate
Items returned to stock
0hr
Max Turnaround
From arrival to restocked
The Hidden Cost of Mishandled Returns
Without Professional Processing
~50%
Recovery rate
With Westfield
85%+
Recovery rate
Platform Integrations
Returns sync automatically from your selling platforms. No manual data entry required. View all your integrations on our integrations page.
Shopify Returns
Returns created in Shopify automatically sync to our system. Line items are enriched with your SKU data, and processing updates flow back to your store.
- Real-time webhook sync
- SKU enrichment via aliases
- Inventory auto-restocking
Amazon FBA Returns
Removal orders from Amazon FBA are processed with the same care. We receive, inspect, and restock sellable units while documenting unsellable items.
- Removal order processing
- Condition grading
- Re-prep for FBA resend
Frequently Asked Questions
Everything you need to know about our returns processing services.
How fast do you process returns?
Most returns are inspected and processed within 5 hours of arrival. Resellable items are restocked the same day. Maximum turnaround is 24 hours, even for complex multi-SKU returns.
What information do I get about each return?
Every return includes high-resolution photos, condition assessment notes, quantity verification, and a clear pass/fail decision. All documentation is available in your client dashboard.
How do you determine if an item is resellable vs damaged?
We follow your custom inspection criteria or our standard protocol: checking for physical damage, missing parts, packaging integrity, and functionality. You can set specific rules for your products.
Can I set custom inspection criteria for my products?
Absolutely. You can configure inspection rules per SKU or product category. For example, cosmetic products might have stricter packaging requirements than durable goods.
Do you integrate with my Shopify store for returns?
Yes, we have full Shopify integration. Returns created in Shopify sync automatically. We enrich line items with your SKU data and push status updates back to your store.
What happens to items you classify as damaged?
Damaged items are moved to a separate inventory location and flagged for your review. You decide: dispose, return to sender, attempt rework, or donate. We execute your decision with photo documentation.
How are discrepancies between expected and actual quantities tracked?
Any variance between expected and received quantities is logged as a discrepancy. You receive notification with photos and can review the issue in your dashboard. We help document evidence for carrier or customer claims.
Have more questions? Contact our team
Streamline Your Returns Today
Stop losing money on mishandled returns. Our optimized reverse logistics process recovers maximum value from every returned item.